Questions + policies
San Diego · current 2026
The answers,before you ask.
What people ask before booking, and the terms behind every job. Written plainly — if something here isn’t clear, that’s our fault and we’d rather fix it than have you find out later.
Jump to policiesCommon questions.
- How do I book?
- Pick what you need on the services page and send the request, or just message us. We confirm the date and scope directly — nothing is reserved until we've both agreed on it in writing.
- Do you take a deposit?
- Yes. A 50% non-refundable deposit holds your date and counts toward your total — the remainder is due on delivery. The deposit is what reserves the day, so until it's paid the date stays open to other bookings.
- How long until I get everything?
- The delivery schedule depends on the coverage and is confirmed in writing before you book. If you have a fixed deadline or need rush delivery, tell us with the request so we can confirm what is realistic.
- How many photos do I actually get?
- Your finished image count is confirmed in writing before you book, not after. Those are the frames we've culled, colour graded and finished; we don't hand over everything the camera saw.
- Can I get the raw, unedited files?
- They're available as an add-on. We don't include them by default — the edit is the work, and unfinished frames going out under our name isn't something we can stand behind. If you have your own editor and need the source, just ask.
- Do you travel?
- Anywhere within 30 miles of San Diego is included. Beyond that we quote travel separately.
- What if we need to move the date?
- One reschedule is free with 14 days' notice, and we'll do everything we can to make a new date work. Inside 14 days it depends on what we can rebook. Full terms are below.
- Do you shoot nikkahs and walimas?
- Yes, and they're priced as their own thing rather than squeezed into a Western wedding package. They're usually separate events on separate days, so you can book one or both — and we know how the day runs, including timing around prayer and separated spaces.
- Can I get photo and video from the same booking?
- Yes. It's priced as a bundle and it's cheaper than booking them apart. How many people we bring to cover it is our call, not something you need to specify.
- Do you only shoot, or do you handle marketing too?
- Both. Production can be the starting point — a shoot, an event, or a product day. Separately, we offer web design and development, Meta Ads, Google Ads, SEO, and email marketing. Each service is assessed on its own, and you can book only the shoot.
Policies.
The terms on every booking. Short on purpose — anything that needs a lawyer to read isn’t a policy, it’s a trap.
Booking and deposit
A 50% non-refundable deposit reserves your date and is applied toward your total — the balance is due on delivery. Dates are not held without a deposit, however far in advance you ask.
Rescheduling
One reschedule is free with at least 14 days' notice, subject to availability. Inside 14 days we'll move it if we can fill the original date; if we can't, the deposit stays with the original booking.
Cancellation
The deposit is non-refundable — holding your date means turning other work away. If plans change, one reschedule with 14 days' notice moves it, deposit and all, to the new date. A cancelled booking keeps the deposit; the unpaid balance is never owed.
Delivery
Your delivery schedule is confirmed in writing before booking and starts from the shoot date. Galleries stay live for at least 12 months. Rush delivery is available on most work for an additional 30%.
Using your images
Personal bookings include full personal use — print them, post them, share them. Business bookings include all commercial usage with no time limit: organic social, paid ads, your website, print. We don't charge again later for using your own images.
Our own use
We may show work in our portfolio and on social. If you'd rather we didn't, say so at booking and we won't — no charge, no argument. Private events and anything sensitive are never posted without asking first.
Raw files
Unedited files aren't included as standard and are available as an add-on. We keep source footage for 90 days after delivery, then clear it.
Weather and the things nobody controls
Outdoor shoots move for genuinely unsafe weather at no cost to you. Illness, emergencies, and equipment failure on our side mean a full refund or a new date, whichever you prefer. If we can't be there, you don't pay.
Payment
Card and bank transfer. Invoices are due on receipt unless we've agreed otherwise in writing.
Anything agreed in writing for your specific booking overrides what’s here. Questions about any of it before you book — just ask.